NCE Frequently asked questions

How long can I access the online exams?

Your login information will be good for one year from the date of your purchase.

What are Dr. Arthur's qualifications?

Dr. Arthur received his Ed.D. degree in Counseling from Auburn University. He is a Professor Emeritus of Professional Counseling, having taught for over 34 years with Georgia State University. He has served as the Coordinator of the Professional Counseling Program at Georgia State University as well as the Coordinator of the Practicum/Internship Program. In addition, he has taught over 100 two-day NCE Prep seminars using his Study Guide. Recently he was awarded Counselor Educator of the Year 2007 by the Licensed Professional Counselor Association of Georgia.

How often is the Study Guide updated?

The Study Guide is constantly monitored for updating based on curriculum changes, changes to the NCE, and feedback from students. When new material becomes known, it is added to the Study Guide. Frequently this is done at least once or twice a year.

How soon will the Study Guide arrive?

For those who purchase the Study Guide hard copy by credit card, we ship the next business day after the card is successfully processed. CTC also accepts payment by check or money order, though this can delay the shipping process.

All shipments are by FedEx Ground service. Your Study Guide will be shipped from the Atlanta, GA area. Expedited shipping is available for an additional charge.

Do I get my money back if I do not pass?

To receive your pass guarantee refund, forward the Study Guide (If you have a hard copy binder) along with a copy of your exam results within 90 days of receiving your score to our office: Career Training Concepts, Inc., 3640 Hewatt Court, Snellville, GA 30039. Once received, we will refund the cost of the study materials to you.

What is the NCE pass rate for those who purchase the Study Guide?

We do not know every customer's pass/fail history, but we do know that based on the percentage of customers who request their money back based on our Pass Guarantee, our customer's pass rate is 98%. Clearly those using the Dr. Arthur Study Guide to prepare perform above the national pass rate (72%) for the NCE. Many customers call or write to us of their success. We'd love to hear your feedback as well!

Does Dr. Arthur offer live preparatory seminars?

Yes - Dr. Arthur has conducted over 100 two-day seminars designed to provide you with in-person instruction that will help you pass the NCE. The seminars are held a few times a year, usually in the Southeast region. For more information or to make reservation, visit Dr. Arthur's site at

Is Dr. Arthur's Study Guide enough, or do I need additional textbooks to study?

The answer depends on how familiar you are with the material in the Study Guide. Feedback from customers indicates that for recent graduates, the Study Guide is a sufficient resource that is both comprehensive in scope, while also concise in covering likely concepts that will be covered on the NCE.

If you have been out of your program of study 5-10 years, additional material may be helpful. Just be careful not to overwhelm yourself with too much material.