Frequently asked questions

Can I place my order or ask questions by phone?

Absolutely! Call Career Training Concepts toll free at 888-326-9229. Our business hours are Monday - Friday, 9:00 AM - 5 PM EST.

How long can I access the online scenarios or exams?

Your login information will be good for one year from the date of your purchase.

What do I do to get my money back for not passing?

To receive your pass guarantee refund, forward the Study Supplement (if you have a hard copy binder) along with a copy of your exam results within 90 days of taking your exam to our office: Career Training Concepts, Inc., 3640 Hewatt Court, Snellville, GA 30039. Once received, we will refund the cost of the study materials to you.